Free Delivery Terms and Conditions Terma dan Syarat Penghantaran Percuma 免费送货条款和条件
1. Minimum Spending Requirements Keperluan perbelanjaan minimum 最低消费要求
- Peninsula Malaysia: RM 100 and above, East Malaysia: RM 200 and above
- Peninsula Malaysia: RM 100 dan ke atas,Malaysia Timur: RM 200 dan ke atas
马来西亚半岛：RM 100或以上, 东马：RM200 及以上
2. Courier & Delivery Time Kurier & Masa Penghantaran 快递及预计送达时间
Courier: Ninja Van. Kurier: Ninja Van 快递: Ninja Van
Estimated delivery time ( after payment is received ):
Peninsula Malaysia: 3 to 4 working days.
East Malaysia: 5 to 8 working days.
*Please take note: During busier times of the year, it may take a little longer.
Anggaran masa penghantaran (selepas pembayaran diterima):
Semenanjung Malaysia: 3 hingga 4 hari bekerja.
Malaysia Timur: 5 hingga 8 hari bekerja.
*Sila ambil perhatian: Semasa masa yang sibuk dalam setahun, ia mungkin mengambil masa yang lebih lama.
预计送达时间 ( 收到付款后 )：
马来西亚半岛：3 至 4 个工作日
东马：5至8个工作日
*请注意：在一年中的繁忙时段，可能需要更长的时间。
3. Delivery Information Maklumat Penghantaran 配送信息
Please ensure that you provide a local address and a local phone number。
Sila pastikan anda memberikan alamat tempatan dan nombor telefon tempatan
请确保您提供本地的地址和本地的电话号码
4. Delivery Instructions Arahan Penghantaran 送货指示/要求
You may leave a delivery instructions / request, such as asking to leave the parcel in your mailbox, delivery during office hours, etc. However, please DO NOT request delivery on a specific day. We can only provide an estimated delivery date but cannot guarantee a specific day.
Anda boleh meninggalkan arahan / permintaan penghantaran, seperti meminta untuk meninggalkan bungkusan dalam peti mel anda, penghantaran semasa waktu pejabat, dll. Walau bagaimanapun, JANGAN meminta penghantaran pada hari tertentu. Kami hanya boleh memberikan anggaran tarikh penghantaran tetapi tidak dapat menjamin hari tertentu.
您可以留下送货指示/要求，例如要求将包裹留在您的邮箱中、在办公时间内送货等。但是，请不要要求在特定日期送货。我们只能提供预计送货日期，但不能保证具体日期
You can leave a delivery instructions / request at the checkout page, under the payment information.
Anda boleh meninggalkan arahan penghantaran / permintaan di halaman pembayaran, di bawah maklumat pembayaran.
您可以在结帐页面的付款信息下方留下送货说明/请求。
Acceptable delivery Instructions / request example: Arahan penghantaran yang boleh diterima / contoh permintaan: 可接受的交货说明/请求示例：
- Delivery during weekday. Penghantaran semasa hari bekerja. 工作日送货
- Standard delivery time is 9am to 10pm, however you may request deliver during office hours. Waktu penghantaran standard ialah 9 pagi hingga 10 malam, namun anda boleh meminta penghantaran semasa waktu pejabat.标准送货时间为上午 9 点至晚上 10 点，但您也可以要求在办公时间送货。
- Leave the parcel in the mailbox / shoe rack.Biarkan bungkusan itu di dalam peti surat / rak kasut.将包裹放入邮箱/鞋架。
- Pass to hotel front desk. Pas ke kaunter penerimaan tetamu hotel.交给酒店前台
We do not accept any kind of request deliver on specific date such as " Please delivery on wednesday or please delivery before friday, etc. Kami tidak menerima sebarang jenis permintaan hantar pada tarikh tertentu seperti "Sila hantar pada hari rabu atau sila hantar sebelum jumaat, dsb.我们不接受任何在特定日期交货的请求，例如“请在周三交货或请在周五之前交货”等
5. Payment Accuracy & Order Processing Ketepatan Pembayaran & Pemprosesan Pesanan 付款准确性和订单处理
The buyer must ensure that the transfer amount is correct and that the payment is made to the correct bank account. Pembeli mesti memastikan bahawa jumlah pindahan adalah betul dan pembayaran dibuat ke akaun bank yang betul. 买方必须确保转账金额正确，并且付款到正确的银行账户
Order processing time frame, Rangka masa pemprosesan pesanan,
- Full payments received before 3 pm (Monday to Saturday) will be processed on the same day.
- Full payments received after 3 pm will be processed on the next working day.
6. Tracking Information
A tracking number will be sent to your email after we arrange shipping with the courier. After you receive the tracking number, please allow some time for it to become active.
7. Delivery Attempts
If the first delivery attempt is unsuccessful, the driver will make a delivery re-attempt on the next working day. Ninja Van will make a total of 3 delivery attempts (i.e., the first attempt followed by 2 re-attempts). If all 3 attempts are unsuccessful, the parcel will be returned to us.
8. Re-Arrangement and Refund Policy
If the parcel is returned due to failed delivery attempts, you will need to pay for the re-arrangement delivery fee. If you request a refund, the refund will be processed after deducting the delivery fee for the failed delivery attempts.
9. Leaking Bottle & Lost Parcels Claims
If you receive a bottle with leaking, please follow our leaking bottle claim guidelines to file a claim.
In the event of a lost parcel during transit, we will resend a new bottle. This coverage does not extend to parcels lost due to incorrect delivery information provided by the buyer.
For any queries or issues related to free shipping, please contact our customer service team.
By placing an order, you agree to these terms and conditions.